Privacy Notice: No information about any client will be discussed or shared with any third party without written consent of the client or parent/guardian if the client is under 18. 

Policies for First Time Clients: First time clients must complete the Client Intake Form. Completion of the intake form is required before the first session can be conducted. The client’s scheduled session time will not be extended due to them needing to complete the form upon arrival for the appointment. 

Payment Terms: 

- SagFlow Healing House accepts the following methods of payment: Paypal, Direct Credit, and After Pay payments upon booking.

- Payment in full is respectfully due at the time of Booking, unless specified. 

Late Arrival/No Show/Cancellation Policies: 

LATE ARRIVALS: Appointments will not extend past the originally scheduled appointment end time. Clients will not receive a refund for any portion of their missed appointment time. 

NO SHOWS: A client is considered a no-show if 15 minutes has elapsed since the start of their appointment, and they have not arrived at the appointment location. No shows will not be refunded and will forfeit any monies paid to SagFlow Healing House for the session. 

REIKI CANCELLATIONS: Clients are encouraged to reschedule rather than cancel appointments. Clients have up to 48 hours prior to their session start time to reschedule their appointment. Please note: After TWO (2) consecutive reschedules, the client’s appointment will be marked as cancelled and the client forfeits any monies that have been paid to SagFlow Healing House. If the client wishes to schedule another appointment, they will not be credited for any monies paid to secure the rescheduled appointment(s). 

Course Cancellations: Clients are encouraged to reschedule rather than cancel appointments. If the client cancels an appointment within 14 working days of their booking a 50% cancellation fee is payable, if the client cancels within 7days 100% payment is due. 

Course Cancellations by Lah: If Lah needs to reschedule your course or cancel your course you will be given notice as soon as possible. If the new dates do not align for you, you are encouraged to take credit for your booking. However, you will be offered a refund if rescheduling doesn't align for you. 

Discretion will be used in cases of emergency.

Event Cancellations: Please cancel within 48 hours of the event to reschedule your booking. Bookings cancelled on the day will not be refunded or credited. All bookings can be paid forward up to 12 hours before the event.

In case of cancelation/postponement on Lah's behalf you will be offered a new date to join or given a credit for your next event.

Prices: The prices listed are subject to change without prior notification.